Scanning Pens
Warranty Terms
& Conditions

Warranty Overview

Applicable to all New devices purchased

All New Scanning Pens products come with a 2-year standard warranty from the date of purchase. This warranty is provided in addition to your statutory rights under local consumer protection laws, giving you peace of mind and confidence in your purchase.

What Does the Warranty Cover?

Your warranty covers:

• Electrical or mechanical faults through normal use during the warranty period.
• Shipping costs for returning faulty items.
• Where such an electrical or mechanical fault occurs, the Warranty will cover the repair or replacement of the device, including all parts and labour.

What Is Not Covered?

The warranty does not cover:

• Any faults or damage not covered by the manufacturer warranty whilst your device is still within the original manufacturer warranty period.
• Cosmetic damage including but not limited to scratches and dents that do not affect the normal functioning of the product (including normal usage wear and tear).
• Any damage caused by deliberate or accidental damage, any liquid damage, fire, neglect, viruses or improper use.
• Replacement of degradable parts, such as batteries that degrade over time through normal use, unless failure has occurred due to a defect in the manufacture of the device
• Any device where the serial number has been defaced or removed.
• Faults caused by any unauthorised servicing, repairs, or internal cleaning of your device unless undertaken by a manufacturer approved service authorised by Scanning Pens.
• Any “Like New” products purchased via Amazon.

 

What Happens When You Return Your Device?

• If the fault is covered under Warranty, we will either repair your device or, if we are unable to repair your device, will either provide a replacement or a refund, both of which will be at our discretion.
• If we replace your product it will be of the same or higher specification.
• If your device is deemed repairable we will aim to repair and return your device within 5 – 10 working days of receiving it, although this may take longer dependant on your geographical location.
• If your device or the reported fault is NOT covered under Warranty, we do offer a Repair Service.

Repaired or Replaced Devices

• All repaired or replaced devices will be shipped out to the customer free of charge.
• The repaired or replaced device will remain covered under warranty until the original warranty period, calculated from the date of purchase, has expired.
• Replacement devices will be of equal or higher specification.

How to Make a Warranty Claim

• Contact our support team: ukorders@scanningpens.com
• Provide:
  • Proof of purchase
  • A description of the issue and photo/video evidence