e-pens Repair Service Terms & Conditions

e-pens Repair Service

Our repair service is only available for devices that:

• Were originally delivered within the last (2) years from the date of the repair request.
• Have valid proof of purchase (e.g., invoice) at the time of service request
• Are NOT Like New products purchased via Amazon
• Repair Service Cost:
  • UK - £90 + delivery, payable upfront.
  • United States - USD 125
  • Australia - AUD 173
  • Canada  - CAD 167

• If your device cannot be repaired, Scanning Pens will, at its sole discretion:
  
  • Provide a replacement device of the same or higher specification, or
  • Issue a refund for the price of the Repair Service
• All decisions regarding replacement or refund will be made by Scanning Pens and are final.

If you meet the above criteria and would like to benefit from our repair service, please contact us as follows:

• For UK orders - ukorders@scanningpens.com
• For US orders - usorders@scanningpens.com
• For AUS orders - auorders@scanningpens.com
• For CAN orders – caorders@scanningpens.com