All new goods supplied by e-pens Ltd have a 12 months manufacturers' warranty period from the date the goods were delivered (unless otherwise stated). All refurbished goods supplied by e-pens Ltd have a 6 week manufacturers' warranty period from the date the goods were delivered (unless otherwise stated).
To activate your warranty, please register here
Extended Warranty - If you would like to purchase a 24 or 36 month warranty (with a new product) please select this while ordering. Should you decide you wish to cancel the extended warranty before the end of the initial 12 month period, please contact us to arrange this.
This warranty does not apply to used goods or cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without the prior written approval of e-pens Ltd.
Please note, in all instances e-pens Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.