Call Us +44 (0)20 3005 9727

Welcome to e-pens Ltd

Privacy Policy

We guarantee that every online purchase you make from our shop is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Scanning Pens. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site.

What information we hold about you 


If you have bought something from us we will have your email address, phone number and address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and / or product notifications. You can opt-out of these at any time by using 'My Account'. 

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may also send you an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. We monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. 

Our site also uses 'cookies'. Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our shopping cart requires these cookies for it to work as they store the products you have added to your cart and other essential information.  For more information on cookies, please visit this page.

What we do with your information 

In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also send out a monthly email newsletter. These are only emailed to you if you have signed up to our newsletter. If you have signed up for Product Notifications, every time that product is updated, you will receive an email.

If you don't want to receive these offers, or our occasional newsletter, simply following the instructions at the bottom of the email. Alternatively you can change newsletter and product notification settings from your 'My Account' page. We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter. 

What we do with your credit card details

Initially when you give us your credit card details (either over the Internet, telephone or fax) we will process your card and if authorised this payment will show as a charge on your credit card statement from "e-pens Ltd". We do not store your details after we have processed the transaction.

Who else sees your information 

We may have to disclose some of your information to service suppliers to help complete your order. These parties include (but are not limited to) Royal Mail, UPS, Interlink, sagepay.com and HSBC. We may have to disclose some of your information to other members of our Group of companies [see here] to help complete your order (for accounts, insurance or other legal reasons). We may also have to disclose some of your information to our partners [see here] to help complete your order (for support, local dispatch or other legal reasons).  By using our web site you consent to us using the personal information you have given e-pens Ltd, our trusted suppliers, partners and group companies, as outlined in this Privacy Policy. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03, we do not send random marketing emails to personal email addresses (spam). If you are worried about anything to do with our site, please phone us on 020 3005 9727 if within the UK, +442030059727 if calling from outside the UK or Skype voice and we'll be glad to talk through any issues with you.