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support & FAQs
 
General FAQs
At e-pens we want you to be 100% satisfied with your purchase.
The following are the most frequently asked questions about our products.

If you have a more technical query then please take a look at the Technical FAQs.

If you would like to know more please send us and enquiry via the Contacts page.

 
support & FAQs
 
 
  General FAQs
 
 
 
Where can I buy ink refills for my e-pen?
You can get refills and spare pens from www.scanningpens.co.uk (Tel:  0870 7203310). The refill size is 67.0mm long X 2.35mm diameter with nickel platted tube. These are manufactured by all recognised Pen manufacturers.
 
 
Will e-pens be compatible with Windows 7?
Yes they will work fine with Windows 7 when released. You may need a FOC download which will be available from our website.
 
 
Will e-pens Mobile Notes Work with MAC?
Mobile Notes will work with MAC OSX, but the bundled MyScript Notes text recognition software will NOT work with MAC. Please go to the download section and download the MAC brochure to see what features and programs will work with Mobile Notes.
 
 
Can I write on normal paper?
No special paper is required. You can write on any readily available paper, and have both, hard copy and computer image of the written material. Paper sizes up to A4 are supported by e-pens.
 
 
How many pages will the Mobile Notes memory hold?

Up to 100 pages of full A4 text

 
 
Can you use the pens as a mouse or stylus whilst connected?
Yes, unlike most other digital pens you can use e-pens as a mouse or stylus when connected to your PC.
 
 
What Languages can be converted to text with MyScript Notes software?
English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish & Chinese (Simplified & Traditional).
 
 
How is the digital pen powered?
The digital pen is powered by 2 x SR41 or 392 watch/hearing aid batteries.
 
 
How long can do the pen batteries last?
The duration is 40 hours of continuous operation. Taking into account an average of 1 hour writing per day, batteries need to be replaced once every 2-3 months.
 
 
How is the Mobile Notes memory unit charged?
The memory unit is charged via the USB 2.0 cable supplied.
 
 
Who would benefit from the scribble products?
Anyone who would like to save time typing up notes, back up there handwritten notes to HD or CD and recycle their notepads and daybooks. Handwrite directly into Microsoft applications like Outlook, Messenger, Journal and OneNote 2007, and use the pen as a mouse or stylus for drawing and photo editing.
 
 
How does the technology work?
The pen is transmitting your hand movements to the receiver located in the base unit. The application then translates these movements to digital signals that captures your handwriting on the screen.
 
 
What is the warranty on the products?
1 (one) Year Return to Manufacturer on both digiscribble and pcscribble products.
 
 
Are the products RoHS Compliant?
Yes both products are RoHS & CE certified.
 
 
  mobile notes and create
   

   
   




 
 
 
 
     
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