Call Us +44 (0)20 3005 9727

Welcome to e-pens Ltd

Delivery Methods

To discover your delivery cost, please add the products you need in the required quantities to your basket and then visit the shopping basket page.  If you then enter your delivery address details, all available delivery options will be displayed.

For more information or advice on which delivery method to select, please call our customer service team on 020 3005 9727 if within the UK, +442030059727 if calling from outside the UK or Skype voice.

We try our hardest to despatch all orders received before 13:00 (Monday to Friday) on the same day.

If for any reason there is going to be an extended delay in despatching your order we will contact you to let you know.

Please find further information below on the delivery methods we use, these delivery times are estimates and Scanning Pens is not responsible for delays:

Royal Mail:

First Class

  • One of the most popular postal services, First Class mail aims to deliver your packet the next working day, including Saturday.

Special Delivery™ Next Day

  • Special Delivery™ Next Day is a guaranteed delivery of your parcel before 1.00pm the next working day to 99% of the UK.  Signature required.

Special Delivery™ 9.00am 

  • Special Delivery™ 9.00am is a guaranteed delivery of your parcel before 9.00am the next working day to 99% of the UK.  Signature required.

Airmail

  • Airmail delivers anywhere in the world.  Delivery Aim: 3-7 working days. 

International Signed For™

  • International Signed For™ delivers anywhere in the world.  Delivery Aim: 3-7 working days.  Signature required.

Courier:

Interlink Express

  • We use Interlink Express for deliveries within the UK.  They offer before 9.30am, next day (before 5.00pm) or two day services.  Their delivery times are shown on the Shopping Basket page.  Signature required.

DPD

  • We use DPD for deliveries within the EU (outside UK).  Signature required.  Delivery times below:
    • 2 days to: Belgium, France (inc Monaco), Germany, Luxembourg, Netherlands, Ireland
    • 3 days to: Austria, Denmark, Liechtenstein, Switzerland
    • 3-4 days to: Czech Republic, Italy, Slovakia, Spain
    • 4-5 days to: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
    • 4-6 days to: Bosnia-Herzegovina, Croatia, Latvia, Lithuania, Norway, Romania
    • 5-8 days to: Serbia
    • 6-7 days to: Bulgaria
    • 6-8 days to: Iceland, Montenegro 

UPS, DHL & FedEx

  • We use UPS, DHL & FedEx for deliveries to the rest of the world.  A signature is always required.  Delivery times vary depending on where you are in the world however should take no more than 7 days.

Downloads

Downloads are not available until payment has been confirmed manually. Once payment has been confirmed, you will receive an email stating that the goods have been despatched. 

After you receive this email, please visit the 'My Downloadable Products' section, within 'My Account' to find the download link(s).